Refund policy

We want you to be happy with your purchase. If you need to return a product, follow the instructions below.

1. How to Request a Return

Send an email to info@fitflowltd.com with the subject Return Request, include your order number, the reason for the return and clear photos or videos if the product is defective or incorrect. We will review your request within two business days and provide further instructions.

2. When Can You Return a Product?

Defective or damaged product

Report the issue within 24 hours of delivery and provide clear photos or videos of the defect. If approved, you will receive a replacement or a full refund, and we will cover the return shipping costs.

Incorrect product received

Report this within 5 days of delivery and provide clear photos or videos of the received product. The product must be unused and in its original packaging. If approved, we will send the correct product or issue a refund, and we will cover the return shipping costs.

Change of mind (no defect or issue)

Request a return within 30 days of delivery. The product must be unused, in its original packaging, and in resellable condition. In this case, the customer is responsible for return shipping costs. Once we receive and inspect the product, we will issue a refund.

3. How and When Will You Get Your Refund?

Refunds are processed once the return has been approved and received. The amount will be refunded via the original payment method and may take 5 to 10 business days to appear in your account.

4. Important Information

Returns of used, damaged, or non-resellable products will not be accepted unless the damage was reported within 24 hours of delivery. If a return request is not approved, we will inform you of the reason. If you receive a damaged product, do not use it and report it immediately.

For any questions or assistance with a return, feel free to contact us at info@fitflowltd.com. We’re happy to help.